Don't Take Our Word for It.
Look at what changed.
Real dental practices. Real changes. Real dental marketing results. Every story below follows the same simple path — what was happening, what we found, what changed, and the outcome that actually moved. No secret sauce. Just what happened when Integrity Dental Marketing got involved.
Results vary by practice, market, and implementation.
From Missed Opportunities to 4X New Patients
The practice believed it needed more marketing.
The bigger opportunity was happening after prospects contacted the office — not before it. One change in the wording on how they qualified prospects over the phone opened the gates to over 4X more callers requesting appointments and becoming new patients in the practice.
IDM worked with the team on the patient telephone experience and adjusted a few key communication habits.
New-patient flow increased by as much as 4X in under two months.
Website Redesign → More Booked Appointments
An outdated site visitors couldn't navigate — traffic was coming in, but few appointments were being made.
Visitors couldn't quickly tell what the practice offered or how to book — the path to scheduling was unclear. In addition, the "Book an Appointment" link on half of the inner service pages was broken, leading to nowhere.
Rebuilt around patient decisions, with clearer service paths, easier scheduling, and prominent click-to-call.
More online bookings and calls within the first 90 days of launch.
Reputation Turnaround → More New-Patient Calls
Few or aging reviews and inconsistent listings across the web.
The trust signals patients look for were missing during their decision-making process on which practice to call. They had very few online reviews, and the most recent three were all very negative — with no replies from the office and nothing posted in the last 18 months. In addition, the office had only used generic stock photos throughout, with no relationship-building happening with prospective patients.
Steady review generation, profile and listing cleanup, and trust signals surfaced where patients actually look.
Review volume and rating improved, local visibility increased, and new-patient calls followed.
What Clients Say
"Production climbed sharply within three months after we implemented a handful of focused practical strategies suggested by our coach at IDM."
— Becky · Practice Manager · Santa Monica, CA
"Without spending more money for ads, IDM helped us see where changing two office policies and updating our website brought in an additional 10 'quality' new patients, instead of 'price shoppers' who never came back."
— Dr. Ben · San Diego, CA
Frequently Asked Questions
Written by: Randy LaFrom, DDS — Founder, Integrity Dental Marketing·More than three decades in clinical practice
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